Contact Centre Services
JLS can offer variety of different services through its inhouse Contact Centre where experienced operators handle up to 1,000 calls per day with your business needs at the forefront of our priorities.
Types of inbound calls undertaken:
- Reception facility to take inbound calls
- Overflow facility to answer any calls you can’t get to
- Appointment making
- Enquiry handling
Types of outbound calls undertaken:
- Prospecting calls
- Customer Satisfaction calls
- Market Research
- Mystery shopping
- Data cleansing / Data capture
To compliment these services, we are also able to deal with your incoming email enquiries, online “live chat” enquiries and SMS broadcast facilities.
Contact us now to see how we can help your business.